Frequently Asked Questions (FAQs)

+ What are Botanical Oils and Concentrates?

Botanical oil is what gives a plant its primary characteristics and is used as perfume or flavoring. Concentrates are the resulting form of botanical oils when reduced to a more strong and potent form.

+ From what botanicals can Oils and Concentrates be extracted?

Your imagination is the only limit. You can use any single or combination of botanicals. Experiment and create your own unique combinations!

+ How do I prepare botanicals for extraction?

Extraction preparation is easy as 1-2-3: 1 mix the solvent and botanical together. 2 separate the botanical and solvent by straining the ‘tea’ into the reservoir cup. 3 put the reservoir cup into place and start the unit.

+ What solvent is used?

We recommend using food-grade, grain alcohol of 190-proof and 95% alcohol.

+ How long does the extraction process take?

The length of time the extraction process takes depends on how much ‘tea’ is placed in the reservoir cup. If the reservoir cup is full, the process takes about 4 hours. If it’s half full it takes about 2 hours. Quite often you only need to fill the reservoir half way.

+ What is the green button and why does it flash?

The green button tells you when it is ready for action by glowing steady green. One flash indicates the extraction process has been initiated in normal mode and two slow flashes is for Turbo mode. Three quick flashes indicates the extraction process has been stopped. The light will flash once every 10 seconds to indicate it is running. If the green button isn’t illuminated then the Source is not getting power.

+ What is the silver screw under the green button?

The silver screw is a vacuum release valve. When it is screwed to the left the valve is open and allowing air into the vacuum chamber. When it is screwed to the right the valve is closed and not allowing air to pass through. The screw should be turned all the way to the right when the Source is running. When finished, unscrew to the left to release pressure to remove the lid.

+ How does the lid stay on?

When the Source is in operation the vacuum creates negative pressure on the inside of the unit exerting hundreds of pounds of force downward to hold the lid in place.

+ Is it noisy?

The limited noise only occurs when the vacuum pump is running. When first turned on the pump will run until it reaches full vacuum. Then the vacuum pump will only switch on occasionally for a brief time to reestablish the full vacuum.

+ What is the ticking sound when the machine is running?

The ticking sound you will heare durring operation is normal. It's simply the heat relay turnging on and off.

+ Is it smell-proof?

There are limited to no odors emanating from the Source during operation. When the vacuum pump runs to adjust the internal pressure limited fumes may escape, but not much if at all.

+ Is it safe?

The Source has many safety precautions built into it. Alcohol is inherently flammable, however when the Source is used as instructed the unit is constructed to be completely safe. The Source operates well below the ignition temperature of alcohol and is contained in a vacuum where no air is present. Having said that, we advise caution when handling the alcohol and keep it well away from any kind of flame or ignition source.

+ What is the Altitude setting?

Our advanced technology allows for setting the local altitude where the Source will be operated to ensure uniform performance wherever you are.

+ How do I start the unit and extraction process?

You can start the Source in Normal mode by pushing the green button once, or, using the mobile app. When starting the green button will flash once to confirm the process starting in Normal mode. Using the app is as easy as pushing the “Start Process” button.

+ How do I start Turbo mode?

Start Turbo mode by pushing and holding the green button for a full 3-seconds then releasing. The green button will flash slowly twice to confirm the process starting in Turbo mode. Turbo mode cannot be started using the app.

+ What's the difference between Normal and Turbo modes?

Normal mode is the mode for running a typical extraction. It takes approximately 4 hours to complete a full run with minimal pump activity. Turbo mode double the processing speed but also significantly increases pump activity. Both modes work at the same internal operating temperature range.

+ How do I stop the unit?

The Source will stop once it satisfies the pre-set 2-hour limit or you can manually stop it mid-process two ways.
• First, you can simply push the green button one time to stop.
• Second, you can push the ‘Stop Process’ button on the app.
When the unit stops, regardless of method used to stop it, the green button will flash three-times quickly.

+ What if I forget and leave it running?

The unit has a maximum 120-minute automatic shutoff.

+ How does the mobile app work?

The mobile app will work on android or iOS mobile devices via Bluetooth. It allows you to adjust time, temperature, and pressure.

+ How do I clean it?

Hand washing is recommended for all removable parts. Removable parts include the lid, rubber rim, reservoir cup, glass collector, and rubber base. The base where the electronics are housed must not be put into water at any time. To clean the base gently wipe with a damp towel.

+ How big is it?

The Source stands 10-inches tall. The base is 7-inches long by 7-inches wide.

+ What is the warranty?

LIMITED WARRANTY ON THE SOURCE

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT WWWEXTRACTCRAFT.COM/WARRANTY OR IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

WHO MAY USE THIS WARRANTY?

ExtractCraft (”we”) extend this limited warranty only to the consumer who originally purchased the product (”you”). It does not extend to any subsequent owner or other transferee of the product. Further, we strongly urge caution when purchasing from Amazon and Ebay. Amazon and Ebay online purchases from sellers not included in the "AUTHORIZED SELLERS" list below will not be covered by the ExtractCraft warranty and will not be eligible to be serviced by ExtractCraft. ExtractCraft reserves the right to update and amend the Authorized Sellers list without notice. The ExtractCraft warranty does not cover purchases outside of our authorized dealers and units will not be eligible for servicing by ExtractCraft.

AUTHORIZED SELLERS: All brick and mortar store sellers. All independent website online sellers. ExtractCraft on Amazon. Focus Camera on Amazon. ALL other Amazon and Ebay sellers are UNAUTHORIZED and will not be covered by warranty or serviced by ExtractCraft.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of the Source (the “product”) for the Warranty Period as defined below.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date of your purchase and lasts for one year (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective product during the Warranty Period, we will, in our sole discretion repair or replace such product (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective product.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must email our Customer Service Department at info@extractcraft.com during the Warranty Period to obtain a Defective Merchandise Authorization (”DMA”) number. No warranty service will be provided without a DMA number.

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.