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Bluetooth

Troubleshooting

Connect directly through The Source App — DO NOT connect through phone settings or Bluetooth. Follow these steps:

  1. Plug in machine.
  2. Enable the Bluetooth on a BLE-capable Bluetooth device.
  3. Open The Source app.
  4. Choose the small square icon in the upper right corner of the app (red when not connected).
  5. Select the “Src_XXXX” device.
  6. Touch outside the connect window to return to the control menu.
  7. It may take up to a minute or so for the connection to be made. The small icon in the upper right will change from red to green when the connection is complete, and the control page will change from zeros to reflect temperature, vacuum, and time remaining information.

If you can’t connect your SOURCE Turbo via your phone’s Bluetooth, follow these troubleshooting steps:

Close the app (don’t just “minimize” it – it should be closed).
Unplug the SOURCE Turbo appliance.
Wait 5 seconds.
Plug SOURCE Turbo back in.
Re-start the The Source app and select the connection to the appliance. It may take a full minute or longer to achieve a connection with some mobile devices when these steps are taken.

If your SOURCE Turbo still won’t connect or if you have other questions, contact our customer support team at info@extract.com.

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Join the Xcrafters Community

Now that your SOURCE Turbo or EtOH Pro is up and running, it’s time to start extracting. Join our Xcrafter community to learn from other ExtractCraft users and make the most of your machine and creations. You can also share recipes of your own with the community.

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Contact Us

Want to get in touch?

Whether you’re a member of our Xcrafter community or an authorized seller, we want to make sure you have the best experience with our products. Don’t hesitate to contact our customer support team.

info@extractcraft.com
(877) 800-4420

ExtractCraft LLC
105 South Sunset Street, Unit M
Longmont, CO  80501